Responsible Gaming at spi9

Our Commitment to Players

spi9 provides casino games and sports betting to players in Bangladesh. We want every session to be a form of entertainment — something you choose to do with money you can comfortably afford to spend. That means we have a responsibility to give you the information and tools to keep it that way.

We will never encourage players to chase losses, increase stakes beyond their comfort level, or continue playing after requesting an exclusion. Our customer support team is trained to escalate any concern raised by a player, and all responsible gaming requests are actioned the same day they are received.

Age Verification and the 18+ Rule

You must be at least 18 years old to open an account with spi9. We verify age during the registration process and again at the first withdrawal stage as part of KYC. Acceptable identity documents include a National ID Card (NID), a valid passport, or a driving licence.

If a player is found to be under 18 at any point, the account is closed immediately, all pending withdrawals are cancelled, and any remaining balance is handled in line with our Terms & Conditions. There are no exceptions to this rule.

Signs That Play Is Becoming a Problem

Gambling becomes a problem when it stops being a choice and starts feeling like a need. The following signs suggest it may be time to take a break or seek outside help:

• Spending more than you planned, or more than you can afford
• Chasing losses by placing larger or faster bets
• Feeling anxious, irritable or restless when you are not playing
• Hiding your activity from family or friends
• Borrowing money or delaying bills to fund gambling
• Thinking about gambling for most of the day
• Using bKash, Nagad or other wallets in ways that feel secretive or rushed

Recognising these signs is the first step. The tools below can help you act on that recognition right away.

Limit and Control Tools

spi9 gives every registered player access to the following account controls. You can apply any of these at any time by contacting our 24/7 Live Chat.

Increasing a deposit or loss limit requires a 24-hour cooling period before the new, higher limit takes effect. Reducing a limit always takes effect immediately with no waiting period.

Self-Exclusion: How It Works

Self-exclusion is for players who want a firm, mandatory break. Once a self-exclusion request is confirmed, the account is locked, all marketing communications from spi9 are stopped, and you cannot create a new account during the exclusion period.

Steps to request self-exclusion

1. Open Live Chat and state clearly: "I want to self-exclude my spi9 account."
2. Tell the agent the exclusion period you want: 6 months, 12 months, 2 years, 5 years, or permanent.
3. Confirm your identity with your registered mobile number and date of birth.
4. You will receive a written confirmation within 24 hours. Keep this for your records.

Cooling-Off Periods

A cooling-off period is a shorter break — between 1 and 30 days. During this time your account login is suspended. Unlike self-exclusion, a cooling-off period can be ended early only after the original requested duration, so it still provides a meaningful pause.

Cooling-off is a good option if you notice you have been playing more than usual over the past few days and want a structured reset without committing to a longer exclusion. Contact Live Chat to set one up at any time, day or night.

Reality Check Reminders

spi9 can send you an on-screen reminder at regular intervals — for example, every 30 minutes or every 60 minutes — showing how long you have been logged in and your net result for the session. This prompt appears as a simple notification and gives you the option to continue or log out.

To enable reality check reminders, tell our Live Chat team the interval you prefer. The feature can be adjusted or removed at any time.

Third-Party Support Organisations

If you feel that your gambling is affecting your mental health, finances, or relationships, speaking to an independent organisation can help. These services are free, confidential and do not require you to disclose your spi9 account details.

• Gamblers Anonymous — ga.org — peer support groups and a 12-step programme
• GamCare — gamcare.org.uk — online counselling, forum support and a helpline
• BeGambleAware — begambleaware.org — free and confidential advice for players and families
• Gambling Therapy — gamblingtherapy.org — global online support in multiple languages

We encourage you to reach out to any of these organisations directly. spi9 support agents can also help point you toward local resources available in Bangladesh if you ask.

Protecting Minors

If you share a phone or computer with children or teenagers, we recommend installing parental control software on your device. This prevents accidental or intentional access to online gambling platforms including spi9.

Free tools such as Google Family Link (Android) or the built-in Screen Time settings on most smartphones allow you to block specific apps or websites. Never store your spi9 login credentials in a browser that minors can access. Log out fully after every session if your device is shared.

Requesting Help from spi9 Support

All responsible gaming requests — limits, cooling-off, self-exclusion, or just a question about your play patterns — are handled by our 24/7 Live Chat team. You do not need to explain your reasons in detail; a simple statement of what you need is enough.

Our agents will not try to dissuade you from setting limits or taking a break. Any responsible gaming request is treated as a priority and confirmed in writing.