Terms & Conditions

Last updated: November 2026

Acceptance of Terms

By creating an account on spi9 or by using any part of the spi9 platform, you confirm that you have read, understood and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, do not register or continue using spi9.

These terms form a binding agreement between you (the player) and spi9. Using our services after any update to these terms constitutes acceptance of the revised version.

Eligibility and Account Registration

You must meet all of the following conditions before opening a spi9 account:

• You are at least 18 years old.
• You are accessing spi9 from a jurisdiction where online gaming is not explicitly prohibited for you personally.
• You are not already registered under a different spi9 account.
• You are not acting on behalf of another person.
• You have not previously had a spi9 account closed for rule violations.

Each player may hold only one account. Duplicate accounts will be closed, and any associated balances may be forfeited. You are responsible for providing accurate information during registration and keeping that information current.

Deposits, Withdrawals and Payments

All transactions on spi9 are processed in Bangladeshi Taka (৳). The key figures are:

Accepted payment methods are bKash, Nagad, Rocket, Upay and Bank Transfer. Deposits must come from an account registered in your own name. Payments originating from accounts belonging to third parties will be reversed and the deposit declined.

Withdrawals are only processed to the same method used for the most recent deposit, subject to KYC verification. spi9 reserves the right to request additional documentation before releasing any withdrawal.

Bonus and Promotion Rules

All bonuses offered by spi9 — including the first-deposit welcome bonus — are subject to wagering requirements and other conditions. Here are the key terms:

General Bonus Rules

• Bonuses that expire before the wagering requirement is met are cancelled with no cash value.
• Only one welcome bonus applies per household, IP address and device.
• spi9 reserves the right to withdraw any bonus that it reasonably believes has been claimed through fraudulent or coordinated play.
• Cashback is calculated on net losses within the qualifying period and credited automatically.
• Bonus funds cannot be transferred, sold or exchanged.

Game Rules and Fair Play

All games on spi9 use certified random number generators (RNG) supplied by licensed providers including Habanero, Ezugi, FA Chai, Evolution and KA Gaming. Published RTP percentages reflect long-term statistical averages and do not guarantee individual session outcomes.

Placing bets in a way that exploits a software error or an obvious pricing mistake is not permitted. Any winnings resulting from such an error may be voided. If you encounter a suspected error, stop play and contact Live Chat immediately.

spi9 may suspend any game session while it investigates unusual activity. If a game round cannot be completed due to a technical fault, the round will be settled according to the game provider's published rules, or the stake will be refunded.

Account Security and Verification

You are responsible for keeping your login credentials confidential. spi9 is not liable for losses resulting from unauthorised access caused by your failure to protect your password.

KYC (Identity Verification)

Before processing your first withdrawal, spi9 requires identity verification. Accepted documents are:

• National ID Card (NID)
• Passport
• Driving Licence

Documents are reviewed within 2 hours during business hours. You may be asked to verify the payment method (e.g. a screenshot of your bKash wallet showing your name and number). Failure to complete KYC within a reasonable time may result in withdrawal delays or account suspension.

Prohibited Behaviour

The following activities are strictly prohibited on spi9:

• Opening more than one account per person.
• Using bots, automated scripts or any software that interacts with spi9 without human input.
• Coordinated play with other accounts to trigger bonus conditions (bonus abuse).
• Using payment methods not registered in your own name.
• Any form of collusion in live poker, card games or any other multiplayer format.
• Attempting to reverse-engineer, scrape or copy any part of the spi9 platform.
• Providing false or misleading information at registration or during KYC.

Violations may result in immediate account suspension, forfeiture of balance and reporting to relevant authorities where required by law.

Account Suspension and Closure

spi9 may suspend or close your account at any time if:

• We have reasonable grounds to believe you have breached these terms.
• We are required to do so by a legal obligation or regulatory instruction.
• Your account has been inactive for more than 12 consecutive months.
• You request self-exclusion through our responsible gaming tools.

If your account is closed due to a breach on your part, any bonus balance will be forfeited. Verified real-money balances will be returned through the original payment method, net of any promotional funds, unless the account is closed due to fraud.

You may close your spi9 account voluntarily at any time by contacting 24/7 Live Chat. Pending withdrawal requests already in progress will still be processed.

Liability and Disclaimers

spi9 provides its platform on an "as available" basis. We do not guarantee uninterrupted access or that every game will be available at all times. Scheduled and emergency maintenance may temporarily limit access.

To the maximum extent permitted by applicable law, spi9 is not liable for indirect, incidental or consequential losses — including loss of winnings arising from a platform outage or game error — except where the loss is directly caused by our demonstrable negligence.

Gambling carries financial risk. You accept that any funds deposited may be lost through normal gameplay, and that spi9 does not bear responsibility for those losses.

Responsible Gaming Commitments

spi9 supports responsible play. The following tools are available to all players through the account settings panel:

• Deposit limits: Set daily, weekly or monthly caps on how much you can deposit.
• Session time reminders: Receive a notification after a chosen play duration.
• Self-exclusion: Temporarily or permanently block access to your account.
• Reality check: Regular prompts showing how long you have been playing.

Players who believe they have a gambling problem are encouraged to contact our 24/7 Live Chat team or visit the Responsible Gaming page for more information and external support resources. spi9 strictly enforces the minimum age of 18 and may request age verification at any point.

When These Terms Are Updated

spi9 may update these Terms & Conditions at any time. When material changes are made, we will post a notice on the site at least 7 days before the new terms take effect. Continued use of spi9 after the effective date means you accept the updated terms. If you do not agree, you must close your account before the effective date.

It is your responsibility to check this page periodically. The date at the top of this page always shows the most recent revision.

Governing Law

These Terms & Conditions are drafted to reflect the expectations and legal context relevant to players using spi9 from Bangladesh. Any dispute arising from your use of spi9 should first be raised through our 24/7 Live Chat support team. If a dispute cannot be resolved through support, both parties agree to pursue resolution through good-faith negotiation before any formal proceedings.

spi9 reserves the right to update the dispute resolution process in line with any applicable changes to relevant regulations. If you have a question about a specific clause, the clearest way to get a direct answer is to contact us through Live Chat.