Privacy Policy

Who We Are

spi9 operates the website spi9.one and provides online casino, sports betting, and live dealer gaming services to players in Bangladesh. When you create an account, make a deposit, or simply browse the site, spi9 acts as the data controller for the personal information you provide.

This Privacy Policy describes, in plain terms, what information spi9 collects, the reasons behind that collection, and the choices you have. Reading it takes roughly five minutes. If anything is unclear, our 24/7 live chat support can help.

Data We Collect

spi9 collects only what is necessary to open your account, process transactions, and comply with applicable rules. The table below breaks down each category.

spi9 does not collect payment card numbers directly. All mobile banking (bKash, Nagad, Rocket, Upay) and bank transfer transactions are handled through encrypted payment gateways.

Why We Collect It

Every piece of data spi9 holds has a clear purpose. We do not collect information speculatively or sell personal data to third-party advertisers.

Running your account

Your name, phone number, and email are needed to open your spi9 account, send you deposit confirmations, and reset your password. Without this, the account cannot function.

Processing deposits and withdrawals

Deposits via bKash or Nagad arrive in roughly 6 minutes; withdrawals complete in around 37 minutes on average. To hit those speeds and match payments to the right account, spi9 needs your mobile banking number and transaction reference.

Identity verification

Before processing your first withdrawal, spi9 asks for one government-issued document (NID, Passport, or Driving Licence). Our KYC team reviews submissions within 2 hours. This step protects both you and the platform from fraud and underage use.

Responsible gaming checks

Gameplay data, session lengths, and wagering patterns help spi9 identify signs of problem gambling early. If our system flags a concern, our support team can step in and offer self-exclusion or deposit limit tools.

Improving the platform

Anonymised, aggregated usage data tells us which pages load slowly, which games players return to, and where the mobile app needs improvement. This data cannot identify you individually.

When We Share Data

spi9 does not sell, rent, or trade your personal information. We share data only in the following specific situations.

Game providers

To launch a game by Ezugi, Evolution, Habanero, FA Chai, or KA Gaming, spi9 passes a session token to the provider's server. This token identifies your game session but does not include your name, phone number, or financial details.

Payment processors

Your mobile banking number and the transaction amount are shared with the relevant payment gateway (for example, bKash or Nagad) solely to execute the transaction. The gateway's own privacy policy governs how they handle that data.

Legal and regulatory obligations

If a competent authority presents a lawful order requesting account information, spi9 complies. We will notify you of any such request where the law allows us to do so.

Cookies & Tracking

spi9.one uses cookies and similar browser storage to keep the site working properly and to understand how visitors use it. Here is what each type does.

You can clear or block cookies through your browser settings at any time. Blocking strictly-necessary cookies will prevent you from logging in to your spi9 account.

How Long We Keep It

spi9 keeps your personal data only as long as there is a genuine reason to hold it.

• Active accounts: Data is retained for the life of the account.
• Closed accounts: Transaction and KYC records are retained for a minimum of five years to satisfy audit and anti-money-laundering requirements.
• Live chat transcripts: Kept for two years, then permanently deleted.
• Marketing opt-in data: Deleted within 30 days of you withdrawing consent.
• Anonymous analytics: Aggregated data with no personal identifiers may be kept indefinitely for internal reporting.

When a retention period ends, data is deleted or irreversibly anonymised. We do not archive data "just in case."

Your Rights

As a spi9 player, you have clear rights over your personal data. Submit a request via live chat or our support portal and we will respond within 30 days.

• Access: Request a copy of all personal data spi9 holds about you.
• Correction: Ask us to fix inaccurate or incomplete information (for example, a misspelled name).
• Deletion: Request erasure of your data, subject to legal retention obligations for financial records.
• Restriction: Ask us to pause processing while a correction request is under review.
• Objection: Opt out of any direct marketing communications at any time.
• Portability: Receive your account and transaction data in a structured, machine-readable format.

To exercise any of these rights, please start a live chat on spi9.one and ask to speak with our Data team. Identity verification will be required before we action any request.

Security Safeguards

spi9 applies multiple layers of protection to keep your data safe. No system is completely immune to attack, but here is what we have in place.

• TLS 1.2 and above on all connections between your device and spi9.one
• Passwords stored as salted hashes — spi9 staff cannot read your password
• Financial data encrypted at rest in isolated database segments
• KYC document images stored in access-controlled, encrypted cloud storage
• 24/7 intrusion detection monitoring on all production servers
• Staff access to personal data granted on a strict need-to-know basis

If you suspect unauthorised access to your spi9 account, change your password immediately and contact our 24/7 live chat support team. We can freeze your account within minutes to prevent further activity.

Age Requirement: 18 and Over Only

spi9 is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under 18. During registration, users must confirm their age, and KYC verification checks the date of birth against the submitted ID document.

If spi9 becomes aware that an underage person has created an account, we will suspend the account immediately, return any deposits, and permanently delete the associated personal data. If you believe a minor has accessed spi9, please notify us via live chat right away.

When This Policy Is Updated

spi9 reviews this Privacy Policy at least once a year and after any significant change in service, technology, or applicable rules. The "last updated" date at the top of this page shows when the current version took effect.

For material changes — those that meaningfully affect how your data is used — spi9 will send a notification to your registered email address at least 14 days before the new terms take effect. Continuing to use the site after that date means you accept the updated policy. If you disagree, you can close your account before the changes apply.

Reach Our Privacy Team

For any question about this policy, a data subject rights request, or a concern about how spi9 has handled your personal information, the fastest route is our 24/7 live chat support on spi9.one. Our Data team is available around the clock and can escalate complex queries to the responsible officer within one business day.

When contacting us about a data request, please have your registered phone number and username ready so we can verify your identity quickly and action your request without delay.